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Shipping & Returns

KC Equestrian Co.

Last Updated: 14 June 2026

1. Overview

This Shipping & Returns Policy explains how orders are processed, shipped, delivered, and how returns or refunds are handled when you shop with KC Equestrian Co. through our BigCommerce online store.

By placing an order, you agree to the terms outlined below.

SHIPPING POLICY

2. Order Processing Times

All orders are typically processed within [1–5 business days], excluding weekends and holidays.

Processing times may be extended during:

  • High order volumes
  • Sales or promotional periods
  • Holidays or seasonal events

You will receive a confirmation email once your order has been processed and shipped.

3. Shipping Methods & Delivery Times

We offer shipping through trusted third-party carriers.

Estimated delivery times (after processing):

  • Standard Shipping (Canada): [3–10 business days]
  • Expedited Shipping: [2–5 business days] (where available)
  • International Shipping: [7–21 business days] (varies by destination and customs)

Delivery times are estimates only and are not guaranteed.

4. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Delivery address
  • Package weight and dimensions
  • Selected shipping method

Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.

5. Shipping Confirmation & Tracking

Once your order ships, you will receive a confirmation email containing:

  • Tracking number (if available)
  • Carrier information
  • Estimated delivery details

Please allow up to 24–48 hours for tracking updates to appear.

6. Shipping Delays

We are not responsible for delays caused by:

  • Carrier issues
  • Weather conditions
  • Customs processing (for international orders)
  • High-volume shipping periods

Once an order has been handed to the carrier, delivery timelines are outside our control.

7. Incorrect or Undeliverable Addresses

Customers are responsible for providing accurate shipping information.

We are not responsible for:

  • Delays caused by incorrect addresses
  • Lost packages due to incomplete address details
  • Additional shipping fees for re-delivery

If a package is returned to us due to an incorrect address, additional shipping charges may apply to resend the order.

8. Duties, Taxes & Customs (International Orders)

For international shipments:

  • Customers are responsible for any applicable duties, taxes, or customs fees
  • These fees are not included in product or shipping prices
  • Customs policies vary by country and may delay delivery

9. Risk of Loss

Once an order is handed to the shipping carrier, risk of loss transfers to the customer, except where otherwise required by law.

RETURNS & REFUNDS POLICY

10. Return Eligibility

To qualify for a return, items must:

  • Be requested within 30 days of delivery
  • Be unused, unworn, and in original condition
  • Include original packaging, tags, and accessories
  • Not be marked as final sale
  • If the order was Custom, returns are only accepted if faulty, or an error was made by Us. 

We reserve the right to refuse returns that do not meet these conditions.

11. Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items
  • Custom or personalized products
  • Used, worn, or damaged items (unless defective on arrival)
  • Gift cards (if applicable)

12. How to Start a Return

To initiate a return:

  1. Email info@kcequestrianco.ca with your order number and reason for return
  2. Wait for return approval and instructions
  3. Package the item securely
  4. Ship the item to the provided return address

Unauthorized returns may not be accepted.

Customers are responsible for return shipping costs unless the item was incorrect or defective.

13. Damaged, Defective, or Incorrect Items

If you receive an incorrect or damaged item, contact us within 5 days of delivery.

We may request:

  • Photos of the item and packaging
  • Order details

If approved, we will offer:

  • Replacement
  • Refund
  • Store credit (where applicable)

14. Refunds

Once your return is received and inspected:

  • We will notify you of approval or rejection
  • Approved refunds will be issued to your original payment method
  • Processing times vary depending on your bank or payment provider

Refunds are typically processed within [5–10 business days] after approval.

Shipping costs are non-refundable unless required by law or due to our error.

15. Exchanges

We currently offer exchanges based on availability.

For faster service, we recommend:

  • Returning the original item
  • Placing a new order for the replacement item

16. Final Sale Items

Items marked “Final Sale” are not eligible for return or refund, except where required by applicable law, including the Consumer Protection Act, 2002.

17. Chargebacks

We encourage customers to contact us before initiating a chargeback.

Unauthorized chargebacks may delay resolution and could result in order restrictions.

18. Consumer Rights

Nothing in this policy limits your rights under applicable Canadian consumer protection laws, including provincial legislation such as the Consumer Protection Act, 2002.

Where required, statutory rights will override this policy.

19. Privacy

Any personal information collected during shipping, returns, or refunds is handled in accordance with our Privacy Policy and applicable privacy laws, including Personal Information Protection and Electronic Documents Act (PIPEDA).

20. Contact Information

If you have questions about shipping or returns:

KC Equestrian Co.
Email: info@kcequestrianco.ca

 

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