KC Equestrian Co.
Last Updated: 28 June 2026
1. Introduction
Welcome to KC Equestrian Co. (“Company”, “we”, “us”, or “our”).
We are committed to protecting your personal information and handling it in a transparent, secure, and lawful manner. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit or use our website, make purchases, create an account, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
2. Scope
This Privacy Policy applies to personal information collected through:
- Our BigCommerce-powered website and storefront
- Customer accounts and order history
- Purchases, shipping, and returns
- Customer support communications
- Marketing communications and promotions
- Cookies, pixels, and similar tracking technologies
3. Personal Information We Collect
We may collect the following types of personal information:
A. Identity Information
- Full name
- Username (if applicable)
- Account login credentials
B. Contact Information
- Email address
- Phone number
- Billing address
- Shipping address
C. Transaction Information
- Products purchased
- Order details and history
- Refund and return information
D. Payment Information
Payments are processed securely through third-party payment processors integrated with BigCommerce. We do not store full credit card details on our servers.
E. Technical Information
- IP address
- Browser type and version
- Device identifiers
- Operating system
- Pages visited and browsing activity
- Referring URLs
F. Marketing and Preference Information
- Email subscription preferences
- Marketing consent status
- Product interests and engagement data
4. How We Collect Information
We collect personal information:
- Directly from you when you place orders or create an account
- When you contact customer support
- Automatically through cookies and tracking technologies
- Through BigCommerce platform functionality
- Through third-party service providers (e.g., payment processors, shipping carriers, analytics tools)
5. Purpose of Collection, Use, and Disclosure
We collect and use personal information for the following purposes:
Order Fulfillment
- Processing and delivering orders
- Managing returns, exchanges, and refunds
Customer Service
- Responding to inquiries
- Providing support and order assistance
Website Operation and Improvement
- Maintaining website functionality via BigCommerce
- Improving user experience
- Troubleshooting technical issues
Marketing and Promotions
Subject to your consent where required, we may send:
- Promotional emails
- Product updates
- Special offers and newsletters
You may unsubscribe at any time in accordance with CASL requirements.
Security and Fraud Prevention
- Detecting and preventing fraud
- Protecting customers and our business systems
Legal Compliance
- Meeting legal and regulatory obligations
- Responding to lawful requests
6. Consent
We collect, use, and disclose personal information with your consent, except where otherwise permitted or required by law.
Consent may be:
- Express (e.g., ticking a box for marketing emails), or
- Implied (e.g., providing information to complete a purchase)
You may withdraw consent at any time, subject to legal or contractual restrictions.
7. Cookies and Tracking Technologies
Our website, powered by BigCommerce, uses cookies and similar technologies to:
- Enable core website functionality
- Store cart and checkout information
- Analyze website traffic and performance
- Personalize user experience
- Support advertising and marketing efforts
You can manage cookie preferences in your browser settings. Disabling cookies may impact website functionality.
8. Analytics and Advertising
We may use third-party tools (such as analytics and advertising platforms) to understand site usage and improve marketing effectiveness.
These tools may collect information such as:
- Pages visited
- Time spent on site
- Device and browser information
- General location data (non-precise)
Where required, we obtain appropriate consent for advertising cookies and tracking technologies.
9. Disclosure of Personal Information
We do not sell your personal information.
We may share personal information with:
A. Service Providers
- BigCommerce (e-commerce platform provider)
- Payment processors
- Shipping and fulfillment providers
- Email and marketing service providers
- Analytics providers
- IT and customer support vendors
B. Business Transactions
Personal information may be transferred in the event of:
- Merger
- Acquisition
- Sale of assets
- Financing or restructuring
C. Legal and Safety Requirements
We may disclose information if required to:
- Comply with applicable laws
- Respond to lawful government requests
- Enforce our policies
- Protect rights, safety, and property
10. International Data Transfers
Your personal information may be stored or processed outside of Canada, including in the United States, where our service providers (including BigCommerce and payment processors) operate.
As a result, your information may be subject to the laws of those jurisdictions.
11. Data Retention
We retain personal information only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Meet legal, accounting, and tax obligations
- Resolve disputes
- Enforce agreements
When no longer required, data is securely deleted or anonymized.
12. Security Measures
We use reasonable safeguards to protect personal information, including:
- Encryption technologies
- Secure hosting via BigCommerce infrastructure
- Access controls and authentication measures
- Secure payment processing systems
However, no system is completely secure, and we cannot guarantee absolute security.
13. Children’s Privacy
Our website is not intended for individuals under the age of majority in their province or territory.
We do not knowingly collect personal information from minors without appropriate consent where required by law.
14. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Withdraw consent
- Request details about our data handling practices
- File a privacy complaint
We may require identity verification before processing requests.
15. Third-Party Services
Our website integrates with third-party services such as BigCommerce, payment processors, and analytics providers.
We are not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies.
16. Limitation of Liability
To the maximum extent permitted by law, KC Equestrian Co. is not responsible for unauthorized access, disclosure, or misuse of personal information beyond our reasonable control, except where such limitation is not permitted by law.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website constitutes acceptance of any changes.
18. Privacy Officer and Contact Information
For questions, concerns, or privacy requests:
KC Equestrian Co.
Email: privacy@kcequestrianco.ca